FitCrewAI privacy policy

Last updated: 27 October 2026 · Español

FitCrewAI is a training app with an AI coach, challenges with your group («crew») and a meal log. This policy explains what data we use, why, who we share it with and how you can delete it. Write to soporte@fitcrewai.com with any question or request.

Summary

We don't sell your data or show ads. We don't track you across apps.
Your meals, weight and body data are health data: they are only kept if you explicitly agree, and you can delete them at any time.
Photos of the box whiteboard are read to work out the numbers and are not kept. Of meal photos we keep only a small thumbnail that only you see (the original is deleted). Technique measuring with the camera happens on your phone and no video is recorded.
You can delete your account and all your data in the app (Profile › Privacy and data › Delete my account).

Who is responsible

FitCrewAI, based in Ecuador. Contact: soporte@fitcrewai.com. We process your data under Ecuador's Organic Law on Personal Data Protection and, where applicable, other data protection laws of your country.

What data we use and why

Account: your e-mail address, to sign in with a 6-digit code (no password). We securely keep the data of your sessions on each device.
Profile and settings: goal, experience, preferred duration, equipment, coach tone, display name, language, country, time zone and your privacy and notification choices. They are used to suggest routines and tailor the app.
Profile photo (optional): a small version you choose or take. Your crews only see it if you turn on «Share my photo with my crews»; otherwise they see your initials. You can change or remove it at any time.
Body data (health, with your consent): height, birth year, sex (optional), activity level, your own targets and your weight per day. Used to work out your daily protein target and a calorie reference.
Steps (health, if you connect them): your daily steps, which the app only reads (never writes) from Health Connect on Android or Health on iPhone, after you give the system permission. They stay on your phone. Only if you turn on «The coach can see my steps» do we send the last week to our server so the coach can take them into account; turning it off deletes them. They are not shared with your crew or used for advertising. You can remove the permission at any time in Health Connect or Health settings.
Meals (health, with your consent): what you log (foods, portions, protein, carbs, fat and a calorie range). If you take a photo, it is sent to be read and the original is discarded; we keep a small, private thumbnail (only you see it, never your crew or the coach) so you can see it even if you change phones. It is deleted with that meal, when you withdraw the meals permission or when you delete your account. If you look up a product by barcode, we only send that code.
Workouts: sessions (routine, duration, exercises done and how you felt), your weekly plan, box workouts, and the wake-up alarm with a mission and its results.
Technique: only each set's numbers (reps, depth, rhythm). Video and body points are processed on your phone and never sent.
Coach: the messages you write and its answers, and a short memory of what you told it (for example, a discomfort or your schedule), which you can see and delete. Voice conversations are not recorded: we only count how many you have per day.
Crews and challenges: your crew's name, your public name and initials, what you log in challenges and, if you allow it, your shared sessions and medals. Members of your crew see this, and your photo only if you choose to share it. Your feelings, discomfort, meals, weight and health data are never shared with your crew.
Notifications: an identifier of your device to send the alerts you turn on. They never show what you write, train or log.
App crashes: technical error reports, without your account, e-mail or content, to fix problems.

We don't use your location, your contacts or advertising identifiers.

Who we share data with

Only with providers that deliver the service for us, under contract and for these purposes:

Anthropic (Claude AI model): the coach, its memory and reading photos and descriptions of meals and the whiteboard. It receives the context needed to answer (your profile, plan, memory and recent workouts; your meals only if you turn on «Let the coach see my meals»).
ElevenLabs: voice conversation with the coach (speech to text and text to speech). It is set to keep no audio or transcripts.
DigitalOcean (United States): the server and database where your data is stored, encrypted in transit.
Resend: sending the e-mails with your sign-in code.
Google Firebase: sending notifications and crash reports.
Open Food Facts: looking up products by barcode (the code only).

Some of these providers are outside your country, for example in the United States. We only give them what each feature needs. We may disclose data if the law requires it.

How long we keep it

As long as you have your account. If you delete it, everything is removed from our database at once; backups expire by themselves within 30 days at most.
Sign-in codes last 10 minutes; sessions on a device, up to 30 days without use.
If you withdraw the meals consent, all your meals are deleted. You can also delete your body data, each weight and the coach's memory separately.

Your rights

You can access, correct, delete and withdraw your consent at any time in the app, or by writing to soporte@fitcrewai.com. You can also ask for a copy of your data or object to processing. We will answer within the legal deadlines. If you are not satisfied, you can contact the data protection authority of your country (in Ecuador, the Superintendencia de Protección de Datos Personales).

Security

Data travels encrypted (HTTPS). On the server, each account can only read its own data. On your phone, the app's data is kept in an encrypted database.

Age

FitCrewAI is for people aged 18 or over. We don't knowingly collect data from minors; if you think a minor gave us data, write to us and we will delete it.

Health

The app's numbers and advice are estimates to guide you. They are not medical or nutritional advice. If you feel pain or have a health condition, see a professional.

Changes

If we change this policy, we will update the date above and, if the change is important, let you know in the app.